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Complaint Procedure

Pear Tree Infant and Nursery School

Please do not hesitate to contact the head teacher if there are any issues which you feel warrant a complaint. 

We will always endeavour to work in partnership with you to resolve any concerns.

Please contact either Mrs Suddhi - Headteacher or Mrs Khan - Deputy Headteacher to arrange an appointment.

School contact number is: 

01332 767244 

School Address:
Pear Tree Infant School
Pear Tree Street 
Derby
DE23 8PN

Please see the attached schools complaint policy below for further information outlining our school's complaint procedures.

What to do if you are unhappy about support for your child’s Special Educational Needs (SEN) at Pear Tree Infant and Nursery School:

  1. Speak to the SENCO first
    Your first step should be to talk to the school’s Special Educational Needs Coordinator (SENCO), Mrs S Khan. She is responsible for coordinating support and provision for children with SEND (Special Educational Needs and Disabilities).
  2. Escalate to the Head Teacher
    If your concerns are not resolved, you should then speak to the Head Teacher, Mrs B Suddhi.
  3. Further action
    If you are still unhappy after following the school’s process, you can refer to the official government guidance on making a complaint about SEN provision:
    Department for Education – “Complain about a school: Special educational needs (SEN)” on GOV.UK