Working Together to Resolve Concerns

At Pear Tree Infant and Nursery School, we value positive relationships with our families and believe that open, honest communication is the best way to resolve concerns.

If you have a concern or something you would like to discuss, please talk to us. We are always happy to listen and will work with you to understand the situation and find a positive way forward.

Who should I contact?

If you have a concern, please contact Mrs B Suddhi, Headteacher, or Mrs S Khan, Deputy Headteacher/SENCO, who will be happy to arrange a time to talk with you.

School telephone: 01332 767244

School address:
Pear Tree Infant and Nursery School
Pear Tree Street
Derby
DE23 8PN

Our Complaints Policy provides further information about the formal complaints process and can be found below.

If your concern is about SEND provision

We want every child to receive the right support to thrive and achieve. If you have a concern about the special educational needs (SEN) support your child is receiving, we encourage you to speak to us as early as possible so that we can work together to find a solution.

1. Talk to our SENCO
Your first point of contact should be Mrs S Khan, SENCO. She coordinates our SEND provision and will be happy to listen to your concerns and discuss how we can support your child.

2. Talk to the Headteacher
If your concern has not been resolved, or you would like to discuss the matter further, please contact Mrs B Suddhi, Headteacher.

3. Further support
If you remain unhappy after following the school's complaints process, you can access the relevant GOV.UK guidance on making a complaint about SEN provision.

Our commitment to families

We understand that raising a concern can sometimes feel difficult, but we want you to feel confident talking to us. We will always listen respectfully, take your concerns seriously and work in partnership with you, with your child's best interests at the heart of everything we do.